7DAYs, EASY RETURN POLICY
Buy4eye is committed to providing you great quality products at affordable prices.In the rare case that you aren't fully satisfied with the product, find the product is not 'As described' on our website, or is received in a 'damaged' condition, we allow you to Initiate a return within 7 days of delivery.
Once received back at our warehouse in its original condition, along with the invoice, you will receive refund for the full amount
HOW DO I RETURN PRODUCT?
Follow these easy steps to complete your return:
After a request from you,we would arrange a pick-up at your location within 3-5 days thereafter.
Note:You must have initiated the return process within 7 days from receipt of your product.
WHICH PRODUCTS CAN BE RETURNED?
We want you to be 100% satisfied with our products. In general, we all accept returns for all our product as per the policy above, with the following exceptions:
WHAT IF I RECEIVE A DAMAGED OR BROKEN PRODUCT?
While our 3-step quality check ensures that each product reaches you in perfect condition, in the unlikely event that you receive a product that is damaged, broken, or not what you ordered, Buy4eye is there for you!
TIME REQUIRED TO RETURN
Based on the return method chosen it normally takes 10-16 business days for you to get a refund issued against your return, assuming that the product is received back to us in its original condition. Here's how it works
For cash refunds, it may take up to 2-3 business days to initiate the refund. It could take up to 3-4 business days for the money to be returned to your bank account, depending on your bank.
We customise each lens specifically for you - we can't reuse a lens that are being shaped and polished for you (as per the prescription and shape of the frame), for anyone else. However, we want you to be able to try Buy4eye 100% risk-free. Thereafter, if you would like to cancel your order before it has reached you, for any reason you, please choose the following method:
You will receive an email confirming the cancellation of your order.