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Return, Refund and Cancellation Policy

7DAYs, EASY RETURN POLICY

Buy4eye is committed to providing you great quality products at affordable prices.In the rare case that you aren't fully satisfied with the product, find the product is not 'As described' on our website, or is received in a 'damaged' condition, we allow you to Initiate a return within 7 days of delivery.

Once received back at our warehouse in its original condition, along with the invoice, you will receive refund for the full amount

HOW DO I RETURN PRODUCT?

Follow these easy steps to complete your return:

  1. Call us on +91-8433882233 or visit website  to initiate your return & confirm the mode of returning the product to us.
    • 100% Free Pick-up service: Available in select cities.

After a request from you,we would arrange a pick-up at your location within 3-5 days thereafter.

  1. Oncewe receive the product at our warehouse we will inspect it to ensure that it is in the same condition as it was sent to you in. Thereafter we will initiate your refund.
    • If you have paid online through a credit/debit card the refund will be processed on the same card.
    • If you have paid through Cash On Delivery (COD), your money will be refunded via NEFT to your bank account. Once you initiate the returns process we will send you a link to enter your bank details for refund.

Note:You must have initiated the return process within 7 days from receipt of your product.

WHICH PRODUCTS CAN BE RETURNED?

We want you to be 100% satisfied with our products. In general, we all accept returns for all our product as per the policy above, with the following exceptions:

  • Contact Lenses: These would be acceptable only if they are returned in an unworn condition, with the sealed outer packaging intact.
  • Eyewear: [Eyeglasses, sunglasses, Power Sunglasses ]:
    1. Scratches on frame or lens that were not present at the time of delivery. (We do a rigorous quality check to ensure that the product reaches you in perfect condition.)
    2. Product damaged due to mishandling post delivery [product is de-shaped, with visible intentional damage to the product].
    3. Eyewear case or other standard packaging is damaged or torn or otherwise not in the same condition as it was received.
    4. The warranty or gaurantee card if any, is missing.

WHAT IF I RECEIVE A DAMAGED OR BROKEN PRODUCT?

While our 3-step quality check ensures that each product reaches you in perfect condition, in the unlikely event that you receive a product that is damaged, broken, or not what you ordered, Buy4eye is there for you!

  • In such cases, please inform us at +91-8433882233 or at customercare@Buy4eye.com
  • We will ensure that we rectify the error and send you the product as you had ordered.
  • If you would like to return the product please follow the process as given above.

TIME REQUIRED TO RETURN

Based on the return method chosen it normally takes 10-16 business days for you to get a refund issued against your return, assuming that the product is received back to us in its original condition. Here's how it works

For cash refunds, it may take up to 2-3 business days to initiate the refund. It could take up to 3-4 business days for the money to be returned to your bank account, depending on your bank.

CANCELLATION POLICY:

We customise each lens specifically for you - we can't reuse a lens that are being shaped and polished  for you (as per the prescription and shape of the frame), for anyone else. However, we want you to be able to try Buy4eye 100% risk-free. Thereafter, if you would like to cancel your order before it has reached you, for any reason you, please choose the following method:

  1. Log into 'My Account' at Buy4eye.com. Select the 'Cancel my order' button against the order you want to cancel.

You will receive an email confirming the cancellation of your order.